I waited around 15 min, which I wouldn't mind as such since I wasn't in hurry but it was a bit annoying that no one told me how long it will take before someone will be free. The staff could easily make the whole experience at this place much better by simply being more open and friendly and keeping the customer informed. Wax itself was ok. It just would be nice if the beautician explained a bit more about the treatment etc. On a previous occasion when I got the Hollywood wax at a different place I was warned about things like not doing sports for a few days or just general post-wax care, here the beautician did not say anything.