From the moment you enter and you are greeted with a warm friendly smile, to being introduced to your therapist. Experienced therapist who explains your treatments, drinks available. They check you are happy with everything before you leave. Wide choice of nail colours.
Went for a wax and they missed a bit so have one spot with tufts of hair still, had to shave. Also was not given any aftercare advice, just basically finished then told to go pay when ready and left to my own devices before even seeing the result.