The waxer was very nice and talked to me to ensure that I felt comfortable during the treatment. I am quite sensitive to hot wax as well and she was careful to let it cool down a bit before proceeding with the treatment.
Great salon, and Ainhoa is a great stylist. She gets the balance right between understanding the style you want but also making her own suggestions, so your style is the best possible. The colour was amazing and I've had lots of compliments. The salon also stock Purology, which is the best colour care I've found so far, so I pick some up when I'm there.