Don't know know where to start really .. The fact that she was running twenty minutes late, the fact that she used a dinner knife to apply the wax, or the fact that she just used her bare hands to apply a huge amount of lotion afterwards. I would avoid at all costs.
Really good waxing, great location, right by Victoria station. Ran a little behind but nothing major. Leg wax was really good, got every hair which is tricky as I'm really blonde.