Village Spa at Village Hotel Wirral

Pool Lane, Bromborough, Wirral, CH62 4UE - Part of Village Urban Resorts

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Written by our customers, so you know what to expect at each and every venue.
I will be visiting this spa again I had such a fabulous time the staff were excellent and made us very welcome
The whole experience was amazing, all staff friendly, clean environment and most of all, very relaxing
We booked the restore day spa package, we enjoyed the treatments and the staff were lovely, the only thing was once the treatments had finished we went to use the spa facilities and what we walked into was children screaming as they where having a swimming lesson, one of the hot tubs where not working and there where no spa beds by the pool to relax as children and parents where already sitting on the only few there where! So me and my boyfriend only ended up staying 20minutes until we decided to leave and we had booked the whole day there! The staff asked if we had a lovely time, yes we did for the first hour but after that we didn't and we won't be going back.
We went for the Made to Measure spa day. The welcome to the hotel was perfect from the hotel reception and they directed us straight to the spa, which is just before you enter the leisure facilities. However the spa staff had no idea who we were and what we were there for even though we had spoken the day before and confirmed our booking and time to arrive. We were guided to the "relaxation space" and the member of staff proceeded to turn the lights off leaving us in darkness for about 20 minutes. We were then asked several times what treatments we were coming in for all the way until we actually having the treatments done! We thought this was quite unprofessional and lacking that customer service you expect. The treatments were very good and we both enjoyed them. The sauna, steam room, jacuzzi and swimming pool are in the hotel leisure facilities, which are actually a separate entity to the treatment part of the experience. We had to pay an additional £1 for the locker, and had to remind the staff about the towels (which are meant to be provided). Again we felt the customer service was lacking. We would advise to not go on a Saturday morning as the pool has child swimming lessons which we were not informed of until that day. The food in the pub upstairs was perfect. The only downside is that a lot of people come in to watch the Saturday afternoon football. So that isn't quite in theme with the rest of a relaxing day. Overall an okay experience, but we don't think we will be repeating it at this venue.
I would highly recommend a Spa day at the Village Hotel. Facilities are great and nice and clean. The lunch was very nice and well enjoyed. Treatments were amazing and the staff were very friendly and approachable.

About

Village Spa at Village Hotel Wirral
Pool Lane
Bromborough
Wirral
CH62 4UE

“A village by the city”, all Village Hotels offer a home away from home feel and a tempting menu of great-value spa treatments, with day or overnight packages designed for friends, couples or groups looking to indulge in some well-deserved pampering.

What to expect from your stay - top-quality service, state-of-the-art facilities, luxury rooms and excellent food in the on-site restaurants and bars.

Spa Facilities

  • Indoor pool
  • Hot tub | Jacuzzi
  • Sauna
  • Steam room
  • Locker room
  • Couples' Massage Room
  • Dual Treatment Room
  • Gym
  • Relaxation Room

Amongst the best spas for miles around, Village Spa offers packages including the use of the gym, pool, steam room and sauna for a taste of pure escapism, along with therapeutic and rejuvenating treatments using premium ESPA and Jessica.

Accommodation

En-suite | Free Wifi | Hair Dryer | Flat Screen TV | Iron

The best beds in town, Village Hotels offer snuggly duvets and comfy mattresses for the perfect night’s sleep. Standard rooms are fitted with rain showers and flat-screen TVs, while club rooms also feature full coverage Sky HD and access to shared workspaces.

Food & Drink

Village Grill | Village Pub | Starbucks

Dine out in style with Village Hotels infamous eateries, from pub grub and bar snacks in relaxed surroundings to business breakfasts and quick caffeine fixes. The Village Pub & Grill offers a friendly, buzzing atmosphere with a delicious menu packed full of British and continental classics.

Nearby Attractions

Liverpool City Centre | West Kirby Sailing | Royal Liverpool Golf Club

Bromborough is located in the heart of the Wirral, with popular attractions including the championship golf course, Chester Zoo and Blue Planet Aquarium. Nearby Liverpool also offers a whole host of museums, galleries and shopping.

Accessibility

Wheelchair accessible spa and hotel.

Directions & Parking

Hotel Car Park | Port Sunlight Train Station | Liverpool Airport

Located 1 mile from Port Sunlight train station, the Village Hotel is also easy to reach by car from Liverpool, Chester and North Wales. The closest airport is Liverpool John Lennon.

MonMonday
9:00AM6:00PM
TueTuesday
9:00AM8:00PM
WedWednesday
9:00AM8:00PM
ThuThursday
9:00AM8:00PM
FriFriday
9:00AM8:00PM
SatSaturday
9:00AM6:00PM
SunSunday
9:00AM5:00PM