Booked at 11am but I got the treatment at 2pm!
As a new client in the shop, I had an appointment at 11am. I found out the same day that the appointment was moved to 12pm, so I show up there at that time. I waited 2 hours before my blow dry, without receiving any kind of explanation or apology. I stood waiting watching other (perhaps more familiar) clients pass me by. When I tried to complain about the huge delay, I was suggested to cancel my appointment on treatwell