Villy was well aware of social distancing & cleanliness, she wore a face shield throughout & I chose to wear a mask, however others working at the salon did not.
Chris did my hair as Vinny was still with another client. Chris was brilliant, very knowledgable about hair and really passionate about his work. I would go back and have Chris cut my hair again.
I booked for my teenage daughter to have a haircut and the price was £40 She came home after the cut really upset as they had asked for an extra £10 because her hair was longer than stated in the booking. I had not realised the price was dependent on the length of hair. She only had an inch and a half cut off all round which would have been the same amount she was having cut off whatever the length. I am upset that they charged her more and put her in an awkward position. It was very unnerving for her.
I went to this salon earlier this week and my experience was bizarre.
I have been to many hair salons and this actually slightly traumatised me. I feel like very small things could have completely changed my experience. I would really like to stress that my hair colour is AMAZING and it is clear Villy is extremely talented.
If you are looking for a fail safe colourist then this lady was truly brilliant and although as a personal decision I would not return because I was so upset by that 8 hour ordeal (my hair is also very thick and long- and previously coloured) I want Villy to know that I recognise she did a beautiful job.
Just a few points I wanted to make in the interest of improving things:
- my appointment started 2 HOURS later than it was meant to with no explanation or even a sorry which meant I ended up cancelling my evening plans. When I came in no one even came to ask me how they could help I was just asked to sit and wait.
- I was genuinely in the salon for 8 HOURS with no offer of a drink and I ended up having to ask for a glass of water but I had no warning of how long this would last. I think it would have made the WORLD of difference if someone had just offered me a hot drink and I would not have felt so abandoned and upset and I could have went and got some snacks in the first few hours I waited.
- my cut was pretty average to be honest. I would have liked a bit more time to see exactly what the cut was and had more off- I was just not that impressed with it but I can understand the stylist was rushing because I was there for SO long
I would say that if your hair is simple then choose this lady you should have a much better time than I did!
I hope this gives a true reflection of my experience and I guess if the hospitality and communication with the customers was better then I would 100% recommend this place.