Unwelcoming stylist who only spoke his own language to his colleagues throughout my appointment and barely said two words to me; minimal consultation; hair was cut DRY and washed afterwards (I've never known this done before!); no final touch-up done, just a rough dry with my head between my legs (again, WTH?!) before the stylist turned away to answer the phone and never came back - I assumed that was the end of the appointment after waiting a minute or two, took my robe off and walked out. The salon description promises a "complimentary glass of wine" - I wasn't even offered a glass of water! I went out looking a mess and had to put my hair up to walk home, but to be fair, once I'd dried and styled my hair myself at home the final cut was ok - the only saving grace on what was otherwise going to be a 1-star review, sorry! Much work needed on their customer service, and definitely not the "luxurious" service advertised.