I arrived for my appointment for a bouncy blow dry and full make-over with lashes and had to wait 20 minutes to be seen. Very loud club music playing in the background. However, my blow dry was really good and professionally done and I was offered a coffee also. My make-over was also great. It did take a little longer than expected as I was in the saloon for 2 hours instead just over an hour. However, I left feeling really pleased with treatments and would return.