Appointment was for 4pm, I was not taken until 4.30pm. I was asked to take a seat and wait and there was no offer of tea/coffee. The girls don’t seem to have the best customer service skills. I asked to use the toilet and there was no toilet roll or towel to dry my hands. No proper welcome or consultation as to what I wanted. The girl that did my nails is new and saw that I was sitting waiting so started doing my nails, she had no help from any of the staff when she needed some assistance. I was not asked how I wanted my nails filed. I’m disappointed because I thought the salon had quite a good reputation but its not personable in the slightest, it’s like a conveyer belt, one in, one out. I asked for black nails but when I stepped outside into the day light, I noticed they were dark blue. I will definitely not be back, it was not a pleasant experience.