So maybe it was a bad day to judge them on as it appeared they were doing a lot of refurbishment and the place was a bit chaotic. However the whole appointment was rushed and I wasn't overly happy with the end result. It was also quite unhygenic in the treatment room with used wax strips/hair covered hot wax littered around the floor- not exactly what you want to see. I should note that Betty was not the therapist I seen- because it looks like this review is linked to her name so sorry.