The salon was very busy - I had to wait in a chair by a mirror for 15minutes, when the hairdresser came over she complained about being busy and was very abrupt in the way she spoke to me about the condition of my hair and how it had been cut badly before (she was unaware it was done in the same salon). The floor was think with hair and it didn't feel as clean as it normally does, they may have been busy but there's no excuse when they know how many people are booked in that day. I left feeling down about my hair and even having gone there before I won't be going back.
Lovely experience! The girl who did my hair (I'm so sorry I'm utterly crap with names) understood exactly what I wanted and was a pleasure to chat to. Being offered a glass of wine as soon as I walked through the door was a massive bonus :)