The therapist was clearly talking about me in her native language & was obvious there was a problem. When I approached the therapist to ask what she was talking about, she started complaining about the way my nails had previously been done & how difficult the gel was to remove. She was damaging my nail with a silver appliance, when I asked her to stop, she did a more 'gentler' approach. It just made the overall experience of having a relaxing treatment, very stressful & uncomfortable.