I’d booked in for 3.30pm and until 3.50pm I was kept waiting with no explanation. I was then advised she’d be about another 10 mins, so I waited... 10 mins passed and it wasn’t until 4.15 that she came back out to advise she was still running behind and was going to be at least another 10 mins by which point I couldn’t wait any longer and had to leave... I don’t mind waiting a little bit for treatments, but nearly an hour is not great
Had my laser hair removal consultation and patch test. The previous appointment ran late, however Ruth was very apologetic and offered a drink for the wait. Ruth was extremely friendly and was very informative about the laser. She definitely knows her stuff.