Wax & Relax Reviews
111 Downs Road, Clapton, London, E5 8DA
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484 reviews
A very friendly lady took care of me, she really cares about her customers' satisfaction, professional and efficient. Going regularly.
Treatment by Asma Rahman•Ladies' Waxing
Firstly, the actual treatment itself was fine.
But the overall experience was terrible and I definitely would never go back here. I arrived and it's basically a barbers with a giant trapdoor and staircase down to a 'beauty salon' - basically just two hodgepodged rooms. So right off the bat this was not a very relaxing beauty treatment. Then I tried to pay by card and they didn't have a card machine so I asked to be directed to the nearest cashpoint. I was told I couldn't leave unless I left something valuable behind like my phone or passport. I didn't feel comfortable doing this, especially for a treatment that cost £3.50 so I tried to call my boyfriend to bring me some cash but the signal was so bad I couldn't get though to him. In the end, they made me leave my phone with them to go and find a cashpoint and gave me terrible directions to one that turned out to be out of order. I then had to use one that charged to withdraw money so this ended up costing me just to pay.
It was a horrible experience, and the obvious overtones are 'we don't trust you and don't think you're coming back to pay' which is so far away from what I am used to with salons I have been to previously. The woman was very unfriendly and the experience was terrible. Especially as she had the audacity to give me a price list when I left as if I would ever want to go back.
Avoid like the plague.
Treatment by Asma Rahman•Ladies' Waxing
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