One of the best waxes I've ever had!!!! I walked in without an appointment but she was so accomodating and saw me immediately. The hot wax they use is so gentle, honestly one of the least painful waxes ever, and absolutely no irritation since. She was also so gentle and calm so the environment was really comfortable and I had such a nice time chatting with her. I was visiting London on a holiday which is such a shame as I would become a regular otherwise!