Even though I received a confirmation email after booking, they had no confirmed my booking and failed to contact me about it. I got to the salon only to be told they are unable to treat me and it was a wasted trip. Quite angry as the member off staff was very rude and did not care that I had traveled to the salon knowing full well she had cancelled the booking. Refused to take responsibility and kept saying it's not my fault and was not at all remorseful.
Got a bikini wax & pedicure- staff were really unfriendly & did not talk . Wax was okay however pedicure looked like i had done it myself . They overcharged as boyfriend only cut and filed toenails yet paid full price . Nails were not even cut properly . Wont go again
I booked an appointment to have some relaxation during a conference but it was a little chaotic. There were two staff doing treatments and no receptionist so I was asked to sit at manicure table which did not seem to have been cleaned ahead of my treatmenr and had a coat hung beside it over a piece of equipment. The staff spoke in another language regularly to each other. They did not confirm what treatment I was having and I felt rushed through and not very cared for. My therapist did part of her next customer alongside me, there was no music and no conversation. The shop was tiny but there was also a man in decorating the toilet which meant a strong smell of paint and no loo. My manicure is ok but despite living locally I'd never go back.
Unfortunately I can only give a poor review due to the bad customer service. When I arrived for my treatment I was told they already had someone booked in and that Treatwell bookings didn't count as actual bookings that day. The lady wasn't particularly friendly so personally it worked out for the best as I felt very uncomfortable and it wouldn't have been very relaxing, however they really should look at their booking system and block off slots online if they wish to use them for other customer's. It's extremely unprofessional to cancel somebody's appointment on the spot.