Having only visited better known brands (cowshed, champneys, spa hotels) was a little taken aback by the lack of seating on arrival (other than treatment chairs), lots of labelled tupperware containers and a member of staff warming her lunch up in the microwave in the front room of the salon, didn't create a great first impression.
However the treatment I had i was very pleased with and the beautician knowledgable , just feel that maybe work needs to be done to look at overall customer experience, and creating a relaxing atmosphere to justify higher brand prices