Unfortunately I can only give a poor review due to the bad customer service. When I arrived for my treatment I was told they already had someone booked in and that Treatwell bookings didn't count as actual bookings that day. The lady wasn't particularly friendly so personally it worked out for the best as I felt very uncomfortable and it wouldn't have been very relaxing, however they really should look at their booking system and block off slots online if they wish to use them for other customer's. It's extremely unprofessional to cancel somebody's appointment on the spot.
I had an appointment with Asha who took the time to talk me through my treatment. 3* for ambience is because there are improvement works going on. I'm sure once this is completed things will settle down . I was also advised of after care and the nails look great !
They did not as whether the wax was too hot. I told the lady the wax was too hot, she just turned the heat down and didn't even wait till it had cooled down. One of the ladies was huffing and puffing and couldn't wait to get me out of there. Wouldn't go back again!!