When I arrive Rachel was busy with another client. When I told at the entrance I booked appoitment with Rachel she didn't intoduce herself. She just asked me to seat,and sent some guy to me, who was about to start doing my nails. When I asked him if he is a R.? cause I booked with her,he start to talk with her in chinese. Then he asked me to wait a bit. Which was more then 20 minutes. She done my nails in rush. Being more attentive on another (regular) client, who arrived in the middle.