I visited for a straight forward trim. Offered tea and biscuits after my hair was washed and they had a good selection of magazines. Unfortunately I didn't get the name of anyone - the Receptionist/ Salon Assistant who crashed my hair was lovely, but the Senior who cut my hair seemed to be having an off day or maybe generally has a cold manner. Whilst chatting to me, she asked polite questions about me but it seemed more robotic and business like than someone who genuinely cared - that's the main reason for 4* not the full 5*... will revisit and try another stylist next time