I have pre-booked the appointment and after sitting around waiting for half an hour finally the hairdresser lady asked for my therapist. She was running late which is understandable but second visit of the salon and second time late. Not ideal for lunchtime trip.. Eyelash perm took an hour and a half with tinting, so I was uper late. Lash got over curled so it's rolling into my eye hood crease. Went back to ask for a solution, they said they can't do anything, apply serum for a week and it will relax. Very disappointed.