Not greeted well. Place devoid of atmosphere. Styling requests not listened to at all and far, far shorter and completely different than I’d asked for. Had to fix my own hair into some semblance of a style with products Whilst IN the salon!! Went back two days later to ask for rectification. No one on reception so had to shout the reason for my visit over to only other staff member while he was washing a customer’s hair (!!) and my complaint was met with complacency. £65 lost. Never ever again.
The venue is lovely, small and relaxing. I showed Virginia photos of what I wanted her to do with my hair, and she was very good at listening to what I liked and making adjustments when I had requests or suggestions. I have Asian hair and she seemed to know how to deal with it differently (doesn’t blow dry as easily as European hair!). A bit pricey, but quite lovely service if you can afford it.
I’ve been here a few times for the last year and a half and have not been disappointed. Unfortunately on my recent visit, I asked for highlights with a natural creamy lift. The result was definitely not natural, my hair is very yellow and am able to see streaks at the hair root. So much so, I’ve had to invest in my own toning products to try to tone down the blonde. I also booked with a stylist who was not there on arrival. It’s a shame because I’ve previously been very happy with the results.