This is a really nice salon and the organic gel manicure was great if slightly overpriced. But It did take a while to communicate the right colour for my nails. However, my appointment was over an hour late. This was through no fault of the salon as several clients before me had turned up late due to traffic. However, given that it was over an hour late I would have expected a little better customer service, or a discount for my next appointment. Especially considering how much the treatment is.