I was very happy with the actual haircut I received at Zara, it was as I had described and I got quite a few compliments that day which was great. The room for improvement was that I wasn't introduced to the stylist before my hair was washed, and I didn't get to know the name of either the shampooist or hairdresser - for me small things like that give me more confidence, especially when visiting a new salon. It was very busy, so I think this is testament to the standard of their services overall.