At first I was surprised to find out this was a home-based service because I found the service over the internet and it looked like a boutique with lots of staff rather than handled by one lady. I got there about half an hour early and there wasn't a waiting room where you could sit down and read magazines and wait for your turn. However, eventually when Zara took me in for the appointment she was very nice and the room where I got my wax was very airy with meditative music and a nice atmosphere. There were still some small hairs left on my legs that I had to tweeze myself when it was over but I did get the full package and a lot better value for a service that would have been more expensive elsewhere. Therefore, if you're looking for value, I recommend.