I didn't feel very welcomed. She wasn't as friendly as I would have anticipated. Also, the facials don't seem catered to your skin type. It is sort of just done, without asking any questions. Don't get me wrong it was definitely okay it's just, I would have liked a better service. The hollywood was good, more painful than normal and I wasn't asked what type of wax I am used to. I'm not sure, it is value for money but, if you want more of an experience I wouldn't recommend it.