Friendly staff on immediate reception desk and subsequent desks.
Jason was very good at ensuring what I wanted to get out of the massage (eg to improve circulation) and providing additional information.
I was surprised by the venue, however, but this maybe as I have only been to specific massage/health venues previously.
Really good sports massage. Jason was really thorough and paid attention to problem areas, making sure that the pressure was right. Would definitely go back to get even more knots out!