They were 20+ mins late. After my facial I’ve had peeling and discolouration patch which could have only been from an extraction which I was extremely clear I did not want. This couldnt have been an actually hydrafacial. Fazeah was lovely but clearly didn’t listen to me about the facial and then the person who was meant to do my massage had left for the day so Fazeah offered to do it with no training and still charged me full price. Another employee tried hard to sell me facial laser treatments