Zone Beauty Studio - Market Walk Shopping Centre Reviews
7 Drapery , Northampton , Northamptonshire, NN1 2ET
Check availability and book onlineReviews are written by customers after their visit.
224 reviews
Really disappointed with my nails and the service today at Zone. The service in general was poor and the nail technician was not welcoming. I felt so uncomfortable and was sure she was saying things about me to her colleagues when doing my nails. I am in pain because she filed my skin and a few of my fingers started to bleed (eventhough I said I have very sensitive skin and she could see i kept jumping up in pain when she hurt me). She was not delicate or careful in the slightest. Each nail had an issue and had not been filed properly which I had to correct myself when I got home. She did not do anything to my cuticles (which they usually do and is included in the treatment). I get my nails done there often and have never had this kind of experience before. The technician could see I wasn't happy but I didn't want to make a fuss and honestly was in so much pain I just wanted to leave. To top it all off when paying I was in such a rush to get out I didn't notice when the lady at reception gave me my change it wasn't pounds and some of it was foreign money. After today I will not be returning to Zone for any treatments.
Treatment by Laura
My manicure ended up looking lovely, but when doing my cuticle treatment, my nail technician unfortunately cut 5 of my nail beds which meant they stung and bled! I did get a discount and she apologised which I appreciated. I loved the manicure otherwise but would be worried about this happening again!
Treatment by Laura
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